Delta Airlines CEO Ed Bastian kicked off the Consumer Electronics Show (CES) in Las Vegas today. At one of the largest technology shows in the world, Bastian – named by Fortne magazine one of the World’s 50 Greatest Leaders in 2018 – explained how the 94 year old company is transforming itself with technology.
For those of us who spend a lot of time in airports, Bastian gave a fascinating look at the future of flight experience – from your doorstep to your destination. “Air Travel made it possible for all of us to be here today,” said Bastian. “Tech is the tool that enables us to accomplish our mission.”
Delta’s made a huge investment in technology – an investment that Bastian says totals billions in the last 5 years, as the company works with technology partners to improve their customer experience.
“We need innovation,” says Bastian, pointing out that the company carries 600,000 passengers every 15 minutes. “We need to think big, start small, and scale fast.”
Delta’s use of innovative technology is broad – but Bastian says that…